Small and midsize call centers need accurate staffing and practical schedules without the cost and complexity of enterprise workforce management platforms.

Portage Communications provides Windows-based tools for forecasting staffing requirements, testing operational scenarios, and building weekly agent schedules.

Choose the capability you need, or use all three together. Call Center Designer applies Erlang C methods to estimate staffing by time interval. SimACD models real call behavior, including queues and abandonment, so you can refine those estimates. AgentTime uses staffing requirements, shift definitions, and agent availability to build workable schedules.

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Choose the capability you need, or use all three tools together. Call Center Designer applies Erlang C methods to estimate staffing by time interval. SimACD models real call behavior, including queues and abandonment, so you can refine those estimates. AgentTime uses staffing requirements, shift definitions, and agent availability to build workable schedules.

Easily create weekly agent employee schedules with our smart AgentTime call center workforce management software.
$380.00. Advanced staffing tools start at just $60.00.
Analyze the effects of service level goals, hold times, agent efficiency, and "what if" situations.
Check out our demos, downloads, and our free fast staffing calculator.

Agent Time Scheduler

AgentTime™ Scheduler is the leading affordable AI call center workforce management software solution for small and medium-sized call centers. AgentTime creates schedules from your shift definitions, agent profiles, and agent requirements for inbound and outbound environments. It includes our Call Center Designer and SimACD. $380.00 No monthly or set-up fees. Free support.

Sim ACD

SimACD™ is a unique and precise approach to predicting the agent levels you need for call center workforce management. It’s a big step forward from existing staffing formulas. Using AI simulation, test and try out different agent staffing scenarios before implementing them in your call center. Observe caller abandonment behavior, queue times, service levels, and more in a computer-simulated automatic call distributor (ACD). Avoid costly staffing mistakes. $120.00

Call Center Designer

Call Center Designer™ is the best Erlang-C based staffing, prediction, modeling, and analysis solution for your call center workforce management. By time period, day, and week, Call Center Designer is your valuable and simple deterministic AI tool for solving the unique problems of staffing and managing small to medium-sized inbound call centers. $60.00

Thousands of call centers trust our call center workforce management software - Click for a sample list.

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Ketrick and Associates – Jardine Restaurants, Australia – JM&A Group – Kaiser Permanente – Kaplan – Kemma Software – KMG Peat Marwick – Knowledge Broker – Knowledge Interact – KPS Health Plans – L3 Communications – LAN International – Lanier Worldwide – Legacy Support Systems – LHFI – Liberty Mutual – Life Fitness – Lucent Technologies BCS Mexico, S.A. de C.V. – Maestro – Management Systems International – Marketing Concepts – Marketique BV, The Netherlands – Matrixx Marketing – MBS Communications – MCI – MCI Call Center Management – MCI Telecommunications Corp. – McKesson – Mecca Software – Medford Clinic – Medical College of Virginia – Midas International – MIKO KONE Inc. – Monroe Plan – Montgomery Country Government – MTA Metro North Railroad – NACE International – National Flood Services Stone River – National Jewish Medical and Research Center – National Tech Team – NCD Software – NetManage, Inc. – NetSoft – New England 800 Company – Nokia Internet Communications – Norrell Corp. – North Carolina Natural Gas – Northrup Grumman – NOVO 1 – NRTC – Oak Hill Technology – OAO Canada, Ltd. – Ohio Utilities Protection Service – Omni Lingual Services, Inc. – ORCOM – Orcom – Orthobanc – Overnight Transportation – Pacific Access – Yellow Pages Direct, Australia – Pacific Life and Annuity – PAI – Palindrome Corp. – Payco America Corp. – PC Net – Peachtree Settlement Funding – Pennsylvania Power and Light Co. – People’s Gas – Perceta – Performance Products – Personal Communications Technology – Phoenix Home Life Mutual Insurance Co. – Piedmont Natural Gas – Piedmont Natural Gas Co. – Pitney Bowes – Pizza Hut – Pizza Hut, Australia – PR Response, Inc. – Preston Group, Pan Am – Prime Hospitality – PRISMA Consulting, Germany – Pro Caps Laboratories – PT Telkom, Indonesia – Public Service Electric and Gas Co. – Quali-Phone – Quest Diagnostics, Inc. – R.B. Webber – Rapid Forms – REI – Reliance Infocom – Renaissance Bankcard Services – Republic National Bank – Resolve – Rheem Manufacturing Co. – RMH Teleservices – RSA – Saia, Inc. – San Diego Gas and Electric – Sandoz Pharmaceuticals, United Kingdom – SAP America – Scandinavian PC Systems, Sweden – Schaller Anderson of Arizona – Service Financial Corp. – Sharebuilder Security – Silicon Graphics / Cray Research – Simon and Schuster – Smart Pain Management – Smooth Corporation – SNT Telefoondiensten B.V., The Netherlands – Sodexho – Softbank Services Group – Softbank Services Group, England – Software House International – Software Spectrum – Solomon Software – Sonobello – Sophron Parterns, Ltd. – Sophron Partners – Springfield Utility Board – Sprint – St. John’s University – St. Joseph Mercy Health System – Stage Stores – Stainsafe Inc. – Statline – Stericycle – Stream International – Switchboard of Miami – Sykes Enterprises International – Symphony House – Synet Services Corp. – Tahitian Noni International – TAP Pharmaceutical Products – TAS Telemarketing Gmbh – TAS Telemarketing GmbH, Germany – Taylor McKenzie Inc. – TCI Cable Vision – TCI Marketing – TeamForce Systems BV, The Netherlands – TechKnowledge – Tectronix – TEDSCO – TelCom Solutions – Telecom Fiji – Telerx – Telerx Marketing – TeleScapes, Inc. – TELIA, Sweden – TeliaSonera Sverige – Tennant Company – Texas Instruments – The Bell Group – The Brady Group – The Chamberlain Group, Inc. – The Chartered Insurance Institute – The Company Corporation – The Monroe Plan for Medical Care – The Resource Center – The Scooter Store – The Territory Ahead – The University of Louisiana at Monroe – Ticket Master – TKR Cable – Total Transit – TotalNet Inc. – TRA – Transactel S. A. – Trend FX Solutions – University of Wisconsin – UPS – US Trust – UT Southwestern Medical Ctr. – UTA Telecom, Austria – Varian Medical Systems – Verizon – VHA Home HealthCare – Virtual Hold Technology – Visa Interactive – Vision Service Plan – Voice Smart, South Africa – Wang Chile – Wang Laboratories – Wang UK – WCI – Web Smart Interactive – WEBHELP – Website Pros – Weilen+Goos, Finland – Welch Allyn – Wells Fargo Private Banking – WFM Philippines – Wilmington Trust Company – Winston Salem Healthcare Pharmacy Call Center – World Harvest Church – Yellow Pages, Australia – Your Vitamins Inc. – Z-Tel Technologies

You have a GREAT product, it's a pleasure doing business with your company.

Rocco Pesolo, Abbot Laboratories