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Professional Telecommunications |
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Tuesday, 16 January 2007 |
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PTel Marketing Portage WFM at CallCenterStore.com PTel Inc. and the Call Center Store have added AgentTime™ Scheduler from Portage Communications to their product mix because of its ease of use and affordability for call centers with less than 80 agents.
PTel Inc. and the Call Center Store have added the AgentTime™ Scheduler from Portage Communications to their product mix because of its ease of use and affordability for call centers with less than 80 agents.
PTel VP Linda Hogan states, "We have worked with other WFM products and found some to be complicated, requiring intensive training. While some of the WFM products on the market offer a lot of features, many of these features go unused. And interestingly, there have been some call centers that revert back to using spread sheets. AgentTime Scheduler requires no on-site installation and minimal training."
Efficiency is key for any business, and with AgentTime every call center regardless of size has the ability to maximize their resources at a price that won’t break their budgets.
PTel Inc. www.ptelinc.com has been providing products for managing call centers since 1993. Some of these products include ACD reporting software, wait time announcers, digital loggers and recorders. The company also owns the Call Center Store www.callcenterstore.com which features educational materials, headsets, virtual ACD system and other call center related items.
For additional Information contact:
Linda Hogan
Vice President
PTel Inc.
800-647-7640 |
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