Portage Communications has sold over a thousand copies of its call center software products, Call Center Designer, SimACD, AgentTime Scheduler to call centers worldwide.  Portage specializes in low cost workforce management solutions that are easy to learn and flexible in their use.  Call center managers from financial services, catalog sales, customer service centers, help desks, health care, utilities, government institutions and others are using our solutions for maximum productivity.

Our products are designed for small and medium sized call centers as an affordable alternative to the expensive systems offered by IEX, Aspect, Witness, Pipkins and others.  Our Call Center Designer and SimACD are also significant enhancements to call centers that may own these vendors’ products but need additional sophisticated stand-alone staffing analysis tools.

Company milestones:

    * 1995 – Founded in Seattle, WA with the development of autodialing systems.
    * 1996 -  First version of Call Center Designer released.
    * 1999 -  SimACD developed and released to enhance and correct the Erlang C staffing method used in call centers.
    * 2002 -  First release of the AgentTime Scheduler with a focus on affordability for small and medium sized call centers.
    * 2006 -  Version 4.0 of AgentTime developed with powerful new Flex-Shift optimization and a new call volume forecasting module.

Stuart Harris, President and CEO of Portage Communications, has nearly 30 years experience in the telecommunications industry.  Prior to founding Portage, he worked in both engineering and management positions on projects such as PBX design, call accounting software, call center workforce management systems, SS7 networking, and predictive dialer switches.  He has worked for Storage Technology Corporation, Telematic, TeleCalc, US Intelco Networks, and Mosaix.  Mr. Harris holds a BA in Mathematics from the University of Colorado, and an MS in Software Engineering from Seattle University.

Trina Olson, Vice President of Marketing, most recently served for five years as a Senior Product Manager at Microsoft Corporation.  Before Microsoft she held positions in test engineering, project management and product management at Safeco Insurance (three years) and Attachmate Corporation (seven years).  Ms. Olson has a BBA in Marketing from Seattle University.