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Portage Communications Secures Major Contracts in Europe PDF
Seattle, WA -- Portage Communications, Inc. has signed an agreement to distribute its Call Center Designer software in Europe. Call Center Designer is a WindowsTM compatible software tool created to solve the unique problems of staffing and managing inbound call centers. Call Center Designer makes accurate predictions of call center performance, caller hold times and telephone agent productivity based on the expected call volumes for select time periods and situations. A unique algorithm determines the optimum number of agents and trunks for any call volume and desired level of service for all periods of the work day. Hundreds of customer service centers, catalog sales operations, help desks, banks, telephone companies, and 1-800 call centers worldwide use Call Center Designer to keep their agents busy on calls and to ensure that callers will not have long hold times in queue waiting for the next available agent.

Portage Communications has announced a Product License and Marketing Agreement with ITEL (tel: +44 1352 750500), one of Europe's leading Call Centre suppliers. ITEL has distribution agreements with organizations including British Telecom PLC, Telia and Nortel. The product will be marketed by ITEL in Europe and the Middle East under the brand name Visual Call CentreTM. Itel will distribute 18,000 demo copies of Visual Call Centre in January.

Call Center Designer runs under WindowsTM, and retails from $575.00US to $849.00US depending on quantities purchased and desired features.

Call Center Designer is an ideal product that adds value to other inbound call center software; Portage Communications is actively seeking re-seller partnerships with other manufacturers and distributors.

Founded in 1993 by Stuart Harris, Portage Communications develops telecommunications software products. Portage Communications takes advantage of the owner's 18 year background in the telecommunications and computer software industries. Portage Communications sells the finest call center and voice processing software to enhance the productivity of its users.
Last Updated ( Thursday, 15 February 2007 )