|
|
|
Help Desk Institute to Market Call Center Designer |
|
North Bend, WA -- The Help Desk Institute (HDI), the nation's premier association serving the fast growing help desk industry, will include Portage Communications' Call Center Designerô and SimACD staffing software in the debut of its upcoming web sales site at www.helpdeskinst.com
Andrea Cale, Bookstore Manager at the Institute commented, "We've already sold a large number of copies of Portage's software at trade shows and through our catalog, and the buyers are universally pleased with what the product can do to improve their call centers. I can just imagine what the sales will be like when we go live with our new web site." The new HDI site will be unveiled in August.
Portage Communications' Call Center Designer and SimACD software are used by call centers to determine the optimal number of agents needed for each period of time in their work day based on expected call volumes and desired service level goals. Maintaining correct staffing levels is especially critical in the help desk environment in order to maintain customer loyalty by providing prompt service to callers. Portage's new relationship with HDI validates Call Center Designer and SimACD as being important software for those managing a help desk.
"We're thrilled that such a premier organization as HDI has chosen to market our software", said Portage Communications President Stuart Harris. "Their high opinion of Call Center Designer is a real feather in our cap! We look forward to the increased sales from their new web based marketing."
Founded in 1993 and located near Seattle, Portage Communications develops and sells call center management software. They currently concentrate on affordable forecasting, staffing, and scheduling software for call centers with agent groups under a hundred seats. Many hundreds of copies of their Call Center Designer have been sold worldwide. |
|
|