Portage Communications, creator of AgentTime™ Scheduler workforce management software, and Data Collection Resources (DCR) developer of Customer Experience Management Suite© quality monitoring and recording software for call center event recording, agent evaluation and screen capture have agreed to co-market their product offerings to provide all call centers with advanced solutions that in the past have only been available to very large call centers with significant corporate budgets.
"Workforce management and quality monitoring vendors have traditionally focused on the high-end market with system prices starting at $100,000.00 or more. These prohibitive costs are way out of line with most corporate call center budgets", states Stuart Harris, President of Portage Communications. "Portage and DCR have concentrated on providing feature rich systems with competitive functionality while maintaining a cost structure that the average sized call center can afford."
Larry Hennessey, Director of Call Center Technology at DCR, said "Historically the mid market call center faces sticker shock when quoted on legacy workforce management and quality monitoring systems, the two most sought after technologies for optimizing a center's operations." Larry Hennessey went on to say, "When you are offered a solution that provides 90% of the functionality of the higher priced systems at one third of the cost, you now have both a feature set and a budgetary fit that makes sense. The two company's products are a perfect match."
DCR and Portage Communications specialize in offering Windows based non-proprietary products for efficient implementation and effective management of agent productivity and the customer experience without the expense and complexity of competitive workforce management and call monitoring systems.
About Portage Communications Inc.
Started in 1995, Portage Communications Inc. is a developer of innovative Call Center Technology solutions. Portage Communications Inc. solves the urgent needs of more efficiently deploying resources and effectively managing employee performance - significantly impacting customer service, loyalty and profitability.
Portage markets its AgentTime Scheduler for $4,900.00 to $9,900.00 depending on how many agents are to be scheduled. For years the company also well known for their Call Center Designer™ and SimACD™ staffing level optimization software sold to hundreds of call centers world-wide.
Portage Communications Inc., based in North Bend, Washington, has more than 600 customers in a wide range of industries, including many Global 2000 companies such as Anderson Consulting, AT&T, BASF, Chase Manhattan Bank, GE Capital IT Solutions, IBM Canada, Lucent Technologies BCS Mexico and Pitney Bowes among others. A network business partners supports Portage Communications Inc. customers with other products and services. For more information about Portage Communications Inc. and its products, please visit www.portagecommunications.com or call 888-844-5320.
About Data Collection Resources
Data Collection Resources develops affordable call center monitoring and recording solutions that ensure a positive agent/customer interaction experience. The CEMS product suite includes Random and Total Record, Agent Evaluation, Screen Capture, Record on Demand and e-Learning Management. Data Collection Resources provides solutions to a global customer base from a wide variety of industries serving both single and multi-site contact centers. The company's products leverage the inherent capabilities of Microsoft Windows using standard 'off the shelf' components setting DCR apart from other systems. Matching feature-for-feature Data Collection Resources offers a definitive advantage without the high price (up to 75% less expensive) or complexity of traditional systems. DCR has pioneered affordable quality monitoring solutions since 1997 and is a privately held corporation headquartered in Colchester, Connecticut. The company's web site address is www.monitoringmadeeasy.com. |
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Last Updated ( Wednesday, 28 February 2007 )
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