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Special Report

Workforce Improvement Essay by Portage Communications

Erlang Formulas
or Simulation:

What's Right for
Determining Your
Optimum Agent Levels?

Get the report »

As published in Contact Professsional Magazine

Call Center Software
Workforce Managment Trial Software

Call Center Workforce Management Software
Call center scheduling software products from Portage Communications are the world-wide leaders in affordable and flexible call center software tools for small call centers. Design and maintain your call center optimization for agent productivity and ideal customer service levels with our easy-to-use call center workforce management software.

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Call Center Workforce Management SoftwareAgentTime™ Scheduler is the leading affordable and practical call center scheduling software solution designed specifically for small and medium sized call centers. AgentTime creates optimal schedules from your shift definitions, agent profiles, and agent requirements for inbound and inbound/outbound/chat environments.  

Version 5.0 with Flex-Shift optimization now available!  Only $2,800.00 to $6,800.00

 
Complete Erlang-C Call Center Staffing Software

Call Center Erlang C SoftwareCall Center Designer™ is the best, Erlang-C based staffing, prediction, modeling, and analysis tool for your inbound call center. Call Center Designer's history is unmatched in solving the unique problems of staffing and managing small and medium sized inbound call centers. Thousands of call centers world-wide use Call Center Designer to optimize and predict their staffing needs. 

 
Call Center Simulation-Based Staffing Software - Now only $599.00!!

Call Center Workforce Management SoftwareSimACD™ is a unique and precise approach to predicting the number of agents you need for call center scheduling. You can now test and try out different numbers of agents and inbound lines in a computer simulated automatic call distributor (ACD) before actually implementing them in your call center.

SimACD supercedes the Erlang formulas used in other products by taking into account:  abandonment, blockage, ring delay, overflow and other ACD dynamics. This makes for far more accurate staffing projections. SimACD is a giant step in productivity.

 

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360 Communications
3Day Blinds
A Place for Mom
Accenture Consulting
ACCPAC International, Inc.
Accredo Health Systems
Acroservizi S.p.A.
ACS Intelligent Solutions
ACS Retail Solutions
Action Tec Electronics
Actuarial Sciences Associates
ADP
ADT Security Systems
Advanta
AGF Management, Ltd.
Air Transat
Allmerica Financial
American Customer Care
American Musical Supply
Ameritech
Amtel Communications, New Zealand
API
Applied Materials
Aragon Marketing Group
ARS
Artistic Greetings
ARUP Labs
ASAP Software Express
ASC Autometric Service Co.
AT&T
AT&T Call Center Solutions
AT&T Multimedia Call Center Solutions, UK
AT&T Wireless Services
Auto-Graphics
Automated Data Systems
Aveda Corporation
Awana Clubs International
AXA Equitable
Banklink
BASF Corp.
Beneficial Management Corp.
Benefits Planners
Beverlet Enterprises
Beverly Enterprises, Inc.
Bio-Rad Laboratories
BiznessOnline.Com
Booz-Allen Hamilton
Bosch Telecom
Boston Communications Group
British Airways
Budco
Business Engine Software Corp.
CAA Manitoba
CAA Manitoba
Cable and Wireless Guernsey
CACI
Call Center Society
Cas Asia Services
CBT Services
CDC IXIS Asset Management Services
Cellular One
Century Direct Marketing
CERSA, Spain
Chamberlin Group
Chase Manhattan Bank
Cheyenne Computer Assoc.
CIBC
Cisco Systems
Citizen and Immigration Canada
Citizen's National Bank
City of Calgary Municipal Building
City of Richmond
City of Richmond – DPU
City of Richmond, Department of Public Utilities
City Wide Call Center
CMC
CNA Insurance Companies
Cole Vision Corp.
Colorado State Employees Credit Union
Comerica
Communication Solutions and Technologies
Communications Analysis Associates
Compac Computer
Compaq Computer Corp.
Computer Associates
Computerland
Constant Contact
Consumers Energy
COPC Canada
Corporate Software and Technology, Inc.
Creative Memories
Crosscheck, Inc.
CSK Auto, Inc.
CST Consultants, Inc.
CUC Travel
CyberStar, LP
Daly’s Answering Services
Daniel Smith, Inc.
Data Broadcasting Corp.
Deloitte & Touche
Deloitte & Touche Consulting
Dental Health Administrative and Consulting Services, Inc.
DentalCare Partners
DIGICALL SA
DINOCOM, GmbH, Germany
DMS
Doheny’s Water Warehouse
Dr. Leonard's Healthcare Corp.
Eastern Bank
ECCU
EDS
EDS
EDS Australia
Eilandgebied Bonaire (AfdelingPOI)
Elections Ontario
Emergis – Thornhill
Empire Medical Services
Entex Information Services
Equitable Gas
ERS Solutions
Evenflo Company, Inc.
Executone
Facilities Knowledge Center
FAHC Distribution Center
Family Health Plan Administration
Fidelity Institutional Retirement Services
Fidelity National Home Warranty
Figi's
FIMC
First Consulting Group
First Contact / Allied Interstate
Freightliner Corp.
Galileo Processing
GC Micro
GE Capital IT Solutions
GE Capital Mortgage
GE Capital Solutions Mexico
GE ERC
Geisinger Health System
Getronics
Getronics Olivetti, Japan, LTD
Global Credit Union
GM Customer Service
Graco Inc.
Greystone Power Corporation
Harborview Medical Center
Harlequin Books
Help Desk Institute
Herbst and Assoc.
Hewlett Packard
HR Certification Insitute
IAI
iBaby
Ibero Asistencia S.A., Argentina
IBM Canada
IBM Corporation
IBM Corporation
IBM Global Services
Ice Gallery
IMC
I-Net
Insight
Insurance Software Solutions Mexico
Insure One
Interact Inc.
Interim Technology
Intermec Technologies Corp.
International Vision Direct
Iowa Glass
IPC Technologies
IPower
IT – Procurement, Support Services
ITA
Itel, Ltd.
J. Ketrick and Associates
Jardine Restaurants, Australia
JM&A Group
Kaiser Permanente
Kaplan
Kemma Software
KMG Peat Marwick
Knowledge Broker
Knowledge Interact
KPS Health Plans
L3 Communications
LAN International
Lanier Worldwide
Legacy Support Systems
LHFI
Liberty Mutual
Life Fitness
Lucent Technologies BCS Mexico, S.A. de C.V.
Maestro
Management Systems International
Marketing Concepts
Marketique BV, The Netherlands
Matrixx Marketing
MBS Communications
MCI
MCI Call Center Management
MCI Telecommunications Corp.
McKesson
Mecca Software
Medford Clinic
Medical College of Virginia
Midas International
MIKO KONE Inc.
Monroe Plan
Montgomery Country Government
MTA Metro North Railroad
NACE International
National Flood Services  Stone River
National Jewish Medical and Research Center
National Tech Team
NCD Software
NetManage, Inc.
NetSoft
New England 800 Company
Nokia Internet Communications
Norrell Corp.
North Carolina Natural Gas
Northrup Grumman
NOVO 1
NRTC
Oak Hill Technology
OAO Canada, Ltd.
Ohio Utilities Protection Service
Omni Lingual Services, Inc.
ORCOM
Orcom
Orthobanc
Overnight Transportation
Pacific Access - Yellow Pages Direct, Australia
Pacific Life and Annuity
PAI
Palindrome Corp.
Payco America Corp.
PC Net
Peachtree Settlement Funding
Pennsylvania Power and Light Co.
People's Gas
Perceta
Performance Products
Personal Communications Technology
Phoenix Home Life Mutual Insurance Co.
Piedmont Natural Gas
Piedmont Natural Gas Co.
Pitney Bowes
Pitney Bowes
Pizza Hut
Pizza Hut, Australia    
PR Response, Inc.
Preston Group, Pan Am
Prime Hospitality
PRISMA Consulting, Germany
Pro Caps Laboratories
PT Telkom, Indonesia
Public Service Electric and Gas Co.
Quali-Phone
Quest Diagnostics, Inc.
R.B. Webber
Rapid Forms
REI
Reliance Infocom
Renaissance Bankcard Services
Republic National Bank
Resolve
Rheem Manufacturing Co.
RMH Teleservices
RSA
Saia, Inc.
San Diego Gas and Electric
Sandoz Pharmaceuticals, United Kingdom
SAP America
Scandinavian PC Systems, Sweden
Schaller Anderson of Arizona
Service Financial Corp.
Sharebuilder Security
Silicon Graphics / Cray Research
Simon and Schuster
Smooth Corporation
SNT Telefoondiensten B.V., The Netherlands
Sodexho
Softbank Services Group
Softbank Services Group, England
Software House International
Software Spectrum
Solomon Software
Sophron Parterns, Ltd.
Sophron Partners
Springfield Utility Board
Sprint
St. John’s University
St. Joseph Mercy Health System
Stage Stores
Stainsafe Inc.
Statline
Stericycle
Stream International
Switchboard of Miami
Sykes Enterprises International
Symphony House
Synet Services Corp.
Tahitian Noni International
TAP Pharmaceutical Products
TAS Telemarketing Gmbh
TAS Telemarketing GmbH, Germany
Taylor McKenzie Inc.
TCI Cable Vision
TCI Marketing
TeamForce Systems BV, The Netherlands
TechKnowledge
Tectronix
TEDSCO
TelCom Solutions
Telecom Fiji
Telerx
Telerx Marketing
TeleScapes, Inc.
TELIA, Sweden
TeliaSonera Sverige
Tennant Company
Texas Instruments
The Bell Group
The Brady Group
The Chamberlain Group, Inc.
The Chartered Insurance Institute
The Company Corporation
The Monroe Plan for Medical Care
The Resource Center
The Scooter Store
The Territory Ahead
The University of Louisiana at Monroe
Ticket Master
TKR Cable
Total Transit
TotalNet Inc.
TRA
Transactel S. A.
Trend FX Solutions
University of Wisconsin
UPS
US Trust
UT Southwestern Medical Ctr.
UTA Telecom, Austria
Varian Medical Systems
Verizon
VHA Home HealthCare
Virtual Hold Technology
Visa Interactive
Vision Service Plan
Voice Smart, South Africa
Wang Chile
Wang Laboratories
Wang UK
WCI
Web Smart Interactive
WEBHELP
Website Pros
Weilen+Goos, Finland
Welch Allyn
Wells Fargo Private Banking
Wilmington Trust Company
Winston Salem Healthcare Pharmacy Call Center
World Harvest Church
Yellow Pages, Australia
Your Vitamins Inc.
Z-Tel Technologies